Shabbat candle lighting: 7:55pm

Indoor Pool FAQs


*Updated October 23, 2020

Q: What options are available at the indoor pools?
A: You can swim in your own lap lane and starting Nov 2 you will be able to participate in a water aerobics class or enjoy deep water treading or shallow water aquatics exercise. Swim lessons for youth are also currently available in Owings Mills. For more details about protocols for these offerings see below. All activities are available by reservation only. If you have additional questions about these programs please contact in Owings Mills or in Park Heights. 

Q: Who will be permitted to participate in indoor aquatics exercising?
A: These activities are available exclusively to members ages 13 and older, whose accounts are active and financially up to date. No guests will be permitted. Members who froze their account and wish to use our pools must first contact our membership team at or call 410.559.3506 (OM) or 410.500.5910 (PH) to “unfreeze.”.

Q: How often and for how long can I visit the indoor pool?
A: Due to high demand and our one person per lane restrictions (except for water exercise and treading), we are currently able to offer up to THREE, 45-minute sessions a week at each location. You are limited to ONE confirmed, or wait-listed, lap swim, water aerobics class, deep water treading or shallow water aquatics exercise per day.  



Q: How will Aquatics reservations work?
A: Members must sign up for pool slot ahead of time thru our Group Ex Pro system. Each individual in your family who wants to use the pool will need to create their own account with their own email. Once the reservation is made, you will receive an email confirming your reservation. To find the latest pool schedules visit
PLEASE NOTE: If you have booked a session for the day but you are not feeling well please go back to your account and cancel your reservation, and for everyone’s safety please remain at home.

Q: When does registration open for the coming week?
A: Registration goes live on Sunday mornings but becomes available by the hour. So if you want to book a 9:30am session on Monday, or later, you must book after 9:30am on Sunday or if you want to book a 6:30pm session on Monday, or later, you will need to book after 6:30pm on Sunday.

Q: How do I cancel my reservation?
A: Go back to the original time on the schedule that you booked your swim session and hit the cancel reservation button. Penalties will be put in place for those members who do not show up for their reserved time, or for members who reserve too many time slots. 

Q: What are the rules if I do NOT cancel my session and I do NOT show, or if I overbook?
A:  If you do not cancel your reservation at least 60 minutes prior to your time slot, or book more than 1x/day or 3x/week, the following steps will be put in place:

1st Time: Membership will reach out to you

2nd Time: $10 fee will be placed on your account

3rd Time and beyond: $20 fee will be placed on your account and you will be unable to register for JCC activities for one week

If the session you reserved did not fill up the fee will be waived.  If you have not shown up within 10 minutes of the start time, your spot will be given away to a person on the wait list who is present on our campus.


  • **Effective 12/21/20 Masks must be worn for all non-swimming, standing based aquatic activities (water aerobics classes, shallow water workouts); Use your own discretion for wearing a mask in the deep end.
  • All participants are expected to maintain physical distancing while in the water
  • All participants must wear a mask until they enter the water
  • At the end of class, all participants must exit the water/pool deck
  • The instructor will provide the necessary equipment for class and sanitize equipment after every class. Members are welcome to provide their own. 
  • Patrons are limited to one water aerobics class a day
  • Please use the locker showers for a quick rinse before and after class and complete your full shower at home


  • **Effective 12/21/20 Masks must be worn for all non-swimming, standing based aquatic activities (water aerobics classes, shallow water workouts); Use your own discretion for wearing a mask in the deep end.
  • All participants must be JCC members
  • All participants must reserve a spot online in advance
  • All participants are expected to maintain physical distancing while in the water with other patrons in the treading space
  • All participants must wear a mask until they enter the water
  • All participants must provide their own equipment


Q: How is the JCC making the pool air and water safer during this time?
A: We use sodium hypochlorite a CDC approved pool disinfectant which is applied in swimming pools for water disinfection and oxidation. At our Park Heights facility and all of our outdoor pools on the Owings Mills campus, we add sodium hypochlorite to the water in a form similar to household bleach. At our Owings Mills indoor facility, we introduce sodium hypochlorite by electrically breaking down saltwater. Disinfectant levels are continuously maintained by electronic controllers and are manually checked throughout the day. Ultraviolet (UV) light - an extremely effective sanitizer commonly used in medical environments and on municipal water supplies – is also employed at both of our indoor facilities. We run a large fan over our pools to help improve airflow in the natatorium to reduce the buildup of chloramines on the pool surface. Throughout the day we increase the fan speed and periodically exchange the natatorium air by bringing in fresh air from the outside. 

Q: What can I expect when I arrive at the JCC Campuses? 
A: Because of the multi-pronged check-in process, you should arrive at least 15 minutes prior to your pool time.

At every visit, you ​MUST arrive wearing a mask and you will be directed to stand a minimum of 6 feet away from other arriving members and staff. We will be taking your temperature. It must be under ​100.4◦ (f) for you to proceed. Next, we will ask you several health questions to help minimize the risk of spreading COVID-19 to other members or staff. Finally, we will be asking you to use our contactless ID scanner – so please bring your membership card to ensure that this part of the process will go quickly. After going thru this process, you will receive a wrist band that you must wear for the remainder of your visit.

At your first check-in, you will need to sign a Liability Waiver and a Code of Conduct form. If you would like to speed up this process you can review and download these forms at home and bring them in already signed when you arrive. Download Liability Waiver and Code of Conduct forms.

Q: What kind of questions will people be expected to answer at each visit? What would disqualify someone from being permitted to attend an outdoor swim session?
A: At each visit members will be asked questions about potential COVID-19 symptoms, and about contact with people who are, or may be, COVID-19 positive.

You will be denied access if:
• You have tested positive for COVID-19 in the past 14 days.
• You have been in contact with an individual with COVID-19 in the past 14 days.
• You have traveled to a state with a positivity rate of 10% or more, in the past 14 days
• You have answered yes to any of the potential symptom questions
• You have a temperature of100.4 degrees or higher.

Q: What are your member policies regarding masks during time at the pool?
A: Masks MUST be worn by everyone when arriving at the JCC.  Patrons must wear a mask until they are ready to enter the water and must put their masks back on immediately after exiting the water. The ONLY time a mask is not required is when one is in the water.

Q: What are your policies regarding physical distancing at the pool?
A: At check-in, we will require a minimum 6’ of distancing between individuals. Each member will have their own lap lane to use for their 45-minute time block for exercise. When on the pool deck, patrons must maintain physical distancing and wear a mask at all times.

Q: How do you intend to enforce physical distancing and mask-wearing?
A: Members who do not abide by the policy will be reminded by staff to maintain 6’ of distance from other members and staff. Patrons who are not wearing masks will be asked to put them on. Those members who continue to not abide by this policy will be asked to leave.

Q: What safety protocols will staff be taking?
A: While there will be limited staff on our campus at any one time, they will also have temperatures checked and answer our health questionnaire at the check-in tent at the beginning of each shift. All staff are required to wear a mask at all times and some staff may also be wearing face shields. 

Q: What safety protocols will lifeguards be taking?
A: Effective December 3, 2020, Lifeguards will be required to wear a mask while on duty during this time when virus rates are increasing. Lifeguards will be required to wear a mask except when actively lifeguarding (sitting in guard stand, doing deck surveillance/walking around while holding rescue tube) in order to be rescue ready. There will be a coned barrier around the stand to maintain physical distancing. Each guard will have their own rescue equipment that will be sanitized daily.

Q: What about Safety and Security?
A: A security guard will be present at all hours that the JCC is operational. The local police and fire stations will be notified as to the JCC operations. At minimum, 1 staff person on site will be CPR/First aid Certified. First Aid Kit and AED will be readily available.

Q: Will I be allowed to stay on the property after my session has ended?
A: In trying to keep our facility safe and clean and the number of people on our campus to a minimum, we ask that you depart the facility shortly after your session has ended.

Q: Will I be allowed to bring food with me to the JCC?
A: In trying to keep our facility safe and clean we ask that you do not bring any food with you to the property when you come to swim.


Q: What equipment will be available to me at the pool?
A: To ensure the safety of our members, the JCC will not be providing any equipment for general member use. Members must bring any equipment they plan to use, including kickboards, pull buoys, noodles, aqua belts, water weights, lifejackets, goggles, etc.  Equipment will be provided for the exclusive use of water aerobics class participants.

Q: What about restrooms and water fountains?
A: Our indoor locker rooms will be available for use however due to health concerns we will not have a water fountain when we initially open. Please bring a filled water bottle to keep hydrated during your workout. Our indoor restrooms are fitted with no touch toilets, sinks, and soap dispensers.  Bathrooms will be continuously sanitized throughout the time the JCC is open and after each session.